PokerTracker

Can't get PT3 HUD to work with new software update. Error message on PT# sez:

2012/06/05 15:06:54: Merge: Unable to import hand (#5653501000034). Reason: Invalid limit (0/6//2012 NL) for hand #5653501000034

Please attach a hand or two to a support ticket and we'll look into this and get it fixed.

kraada wrote:Please attach a hand or two to a support ticket and we'll look into this and get it fixed.

when I go to processed hands , I get this when I click on 6/5 hands"

The XML page cannot be displayed
Cannot view XML input using XSL style sheet. Please correct the error and then click the Refresh button, or try again later.


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Only one top level element is allowed in an XML document. Error processing resource 'file:///C:/Program Files/PokerTracker ...

<game id="56535023-5" starttime="2012/06/05 14:24:50 -0400" numholecards="2" gametype="2" seats="9" realmoney="true" data...

maybe they banned it, I get the same thing.

I sent in a ticket with a sample of hand histories

Nobody banned anything - there was a change made to the hand history format.

We will have a fix ready for our next release which will fix these problems and the hands will import properly in that version. I would not expect it to take long before that release is available.

Where is it? HM had it done in less then 10 h. Just want you to know.

We had an initial release on Thursday, with the follow-up update to fix the remaining couple of issues on Friday - you can get it from the Download page.