Page 1 of 1

Pokertracker taking money from my account

PostPosted: Mon Jul 02, 2012 8:49 am
by nineshine
Why have pokertracker taken amounts of over £10 ($14.99) from my account the last two months?

Re: Pokertracker taking money from my account

PostPosted: Mon Jul 02, 2012 11:01 am
by kraada
That is most likely for your TableTracker subscription which you opted to add to your PokerTracker purchase when you were buying it. You can cancel your TableTracker subscription here.

Re: Pokertracker taking money from my account

PostPosted: Mon Jul 02, 2012 11:06 am
by nineshine
Thank you kraada, however these are the first two times I have been charged for tabletracker, and tabletracker has not worked for me since the trial ended over a year ago. Where can I put in an official complaint and apply for a refund?

Re: Pokertracker taking money from my account

PostPosted: Mon Jul 02, 2012 11:13 am
by nineshine
Having checked my historic statements the only other payment that has been taken by yourselves was on the 17th March 2011.

Re: Pokertracker taking money from my account

PostPosted: Mon Jul 02, 2012 4:55 pm
by kraada
Please create a support request using this link and include the email address you have registered with us and we will take care of this for you and refund those charges.

highfalutin