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HELP NEEDED URGENT FAULT WITH PT2

PostPosted: Fri Dec 17, 2010 8:49 pm
by Truck T
hi guys.

my pt2 will not work any more.

i am getting an error which says : DBcode - 1206 error text: SQLSTATE = S1000

with loads of other stuff underneath. its says go into C: program files / pokertrackerv2 / pterrorlog (or something like that)

i am in that file now and i cannot find no error log... i really need this sorting asap as i cant play poker without this software...

i have sent the error file to support but cannot find the hand history in the question as it just goes off directly as soon as it starts to read the hand.

thanks

Re: HELP NEEDED URGENT FAULT WITH PT2

PostPosted: Sat Dec 18, 2010 5:51 am
by WhiteRider
Someone will get back to you via your support ticket where we can see the error message.

Re: HELP NEEDED URGENT FAULT WITH PT2

PostPosted: Sat Dec 18, 2010 9:07 am
by Truck T
how long does this usually take guys as its down and at the mo i cant play poker til this issue is sorted?

cheers.

Re: HELP NEEDED URGENT FAULT WITH PT2

PostPosted: Sat Dec 18, 2010 9:51 am
by kraada
We endeavor to have responses to all support tickets within 24 hours.

Re: HELP NEEDED URGENT FAULT WITH PT2

PostPosted: Sat Dec 18, 2010 10:18 am
by Truck T
cheers.. i really need this and its costing me a day poker but i am going to play casino now so its all good.

highfalutin