PokerTracker

Hands will not import......something about the date being unobtainable

What version of PT2?
Are you using Vista? If so, are you running PT2 as administrator? Does Vista prompt you to cancel/allow PT to run?
Are you letting PT change the regional settings to English/US?

What version of PT2? 2.17.03f
Are you using Vista? Yes If so, are you running PT2 as administrator? Yes Does Vista prompt you to cancel/allow PT to run? No
Are you letting PT change the regional settings to English/US? Yes

<startdate>(UK): 03/06/2009 20:02</startdate>


Could the "UK" be the problem?

Thanks Pat

Are you using Vista? Yes If so, are you running PT2 as administrator? Yes Does Vista prompt you to cancel/allow PT to run? No

Unless you have the UAC turned off, you should be getting prompted. If you don't have the UAC turned off, right-click on the PT2 desktop icon and select 'run as administrator'. Does it prompt you now?

If you have the UAC turned off then I need to see one of the XML files. Email me one of those files to support at pokertracker dot com so I can see it.

File sent.

OK, install this patch, v2.17.03G, and it should work...

http://s217900936.onlinehome.us/patch21703g.exe

The files are installing but it is showing the session date (in Pokertracker) as 2020

That's because they also changed the time to not include the seconds, it just shows the hour and minute now which throws off the parsing. I didn't notice this when I was doing the patch. I'll get another one out in a little bit.

OK, download and install the patch again...
http://s217900936.onlinehome.us/patch21703g.exe

You'll have to purge (using the Utilities > Database Maintenance and Options window) and reimport the XML files again to get the data corrected.

Excellent. All is good. Thanks Pat.