FT Tournaments Imported but Absent from Reports

Any support related posts should go here.

FT Tournaments Imported but Absent from Reports

Postby kablooey » Wed Apr 15, 2009 3:58 am

Title says it all.



Image

This is a list of recent tournaments. Notice the SNG, the $69 tournament and a $26 tournament, all of which seem to have been imported (some automatically some manually). The $69 tournament was the SECOND one I imported into PTS. The first one shows correctly, but...



This is my general tournament report.
Image

Notice the SNG and the 2nd $69 tournament are not there. A $26 tournament from today is missing, too.

:?:
kablooey
 
Posts: 41
Joined: Tue May 27, 2008 7:33 pm

Re: FT Tournaments Imported but Absent from Reports

Postby ptrack mike » Wed Apr 15, 2009 5:53 am

If your hands/summaries imported without error then you probably have a filter set that is preventing you from seeing all of the data. Go to the Preferences tab and click the Remove All Filters button.
ptrack mike
 
Posts: 1731
Joined: Thu Feb 21, 2008 5:48 pm

Re: FT Tournaments Imported but Absent from Reports

Postby kablooey » Wed Apr 15, 2009 5:22 pm

Sorry, I should have said in the OP that the "Remove all Filters" button had been clicked repeatedly. There were no filters on, I'm certain.
kablooey
 
Posts: 41
Joined: Tue May 27, 2008 7:33 pm

Re: FT Tournaments Imported but Absent from Reports

Postby ptrack mike » Wed Apr 15, 2009 6:10 pm

Are you sure they imported without error? You are saying there should be a two $69 tournaments and a $26 and only one of the three is shown in both of the screens you posted. That tells me they weren't imported. Look in you processed folder. Are there hands and tournament summaries there from these two missing events? If so, move the files back to your Full Tilt hand history folder and run the import again. Does that work?
ptrack mike
 
Posts: 1731
Joined: Thu Feb 21, 2008 5:48 pm

Re: FT Tournaments Imported but Absent from Reports

Postby kablooey » Wed Apr 15, 2009 6:56 pm

ptrack mike wrote:Are you sure they imported without error? You are saying there should be a two $69 tournaments and a $26 and only one of the three is shown in both of the screens you posted. That tells me they weren't imported. Look in you processed folder. Are there hands and tournament summaries there from these two missing events? If so, move the files back to your Full Tilt hand history folder and run the import again. Does that work?


All the hands and summaries were in the processed folder. I imported real time during game play and got no error messages.





I copied all the files from the past 2 days and reimported them, to no avail. See the pictures.

http://i426.photobucket.com/albums/pp34 ... ported.jpg




I went File - Import Hand Histories/Tournament Summaries, then manually selected all the tournament summary files to get this
http://i426.photobucket.com/albums/pp34 ... import.jpg
kablooey
 
Posts: 41
Joined: Tue May 27, 2008 7:33 pm

Re: FT Tournaments Imported but Absent from Reports

Postby ptrack mike » Wed Apr 15, 2009 10:30 pm

OK, so the second method imported the summaries, right? If so please email me the three summaries that wouldn't import using the FTP auto-import window. mike_at_pokertracker.com
ptrack mike
 
Posts: 1731
Joined: Thu Feb 21, 2008 5:48 pm


Return to PTS Support

Who is online

Users browsing this forum: No registered users and 3 guests

cron
highfalutin