crash

Questions and discussion about PokerTracker 4 for Windows

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crash

Postby puich » Sat Jan 11, 2014 10:57 am

Hello everyone,

Sorry for my english, I'm french.

I've a bug : when I click on " replay " on a hand ( ont the right top corner when I see the HH ) my computer freezes and I can't moove my mouse so I have to reboot my computer and I can't even see my hand.
What I got to do?

Thanks
puich
 
Posts: 49
Joined: Tue Dec 25, 2012 4:28 pm

Re: crash

Postby kraada » Sat Jan 11, 2014 11:02 am

Is this for PT3 or PT4?
kraada
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Re: crash

Postby puich » Sun Jan 12, 2014 9:39 am

Sorry it's for PT4, would like to move my topic if i'm not in the right section.

thanks
puich
 
Posts: 49
Joined: Tue Dec 25, 2012 4:28 pm

Re: crash

Postby kraada » Sun Jan 12, 2014 10:37 am

Please restart PT4 using the logging enabled link on your Start Menu, reproduce this problem and then report it via our support system with the log file - that will help us figure out what is going on here and get it fixed for you. You can find that file by clicking File --> Show User Data Folder in the main PT4 window - since you have to reboot your machine the file we'll need will be the last file in the Logs folder that's in the user data folder there.
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Posts: 54431
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Re: crash

Postby puich » Wed Jan 15, 2014 3:39 pm

done!
puich
 
Posts: 49
Joined: Tue Dec 25, 2012 4:28 pm


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