AVG antivirus free 2015 detects a trojan horse

[peukkuval]

You need to tell your anti-virus software to ignore the file - if it moves it then PT4 can't use it and the Zoom Hud won't work.

Virus software delete the file when I re-start the computer, but when I open tracker that comes it back everytime.

[first1]

Bitdefender does the same and this file can't be trusted by Bitdefender. So I can't play Zoom

[kraada]

You can tell Bitdefender to ignore the file as explained here.

[er4n]

Sry but how can i be sure that its safe to ignore this trojan? TY

[kraada]

If it was downloaded automatically by PT4 or put there through PT4's installation process, it is safe.

[1GsD1]

Now I am not saying that this is a real trojan, in fact I am fairly sure it is a false positive, because it is labeled a generic, which usually means "acts like".

programs like teamviewer, skype etc etc, all have "trojan like" qualities, yet they are trusted and vetted and allowed by all security software.
they are both extremely popular programs globally, and in comparison online poker programs are small and most of us users do not report the false positives to the anti virus / security suite producers.

In fact the only difference between a real malicious "TROJAN" and skype or team viewer is the fact that WE WANT the two way communication both programs give us.
it's the same with pokertracker, we want and need that two way communication between poker tracker and the poker sites for the information we get.
stats, stack sizes, etc etc in real time, without that two way communication that would not be possible.

with a malicious trojan, that two way communication is done without our knowledge or consent, and they steal from us, passwords, credit card details etc etc.


Anyway, Bitdefender goes one step beyond, and has now declared the pokertracker autoupdate url blocked due to an infected file (pokerstars communicator).
"virus name: Trojan.Generic.12027972. the web resource has been successfully blocked and your pc is now safe"


I have submitted the information to bitdefender and they are looking in to it, after all, false positives are something they themselves do not want (it looks bad on them).

And the poker tracker team don't need the hassle either

I for one, would continue to use poker tracker with confidence in the meantime
however I can't because of a separate issue (pokerstarsuk update), I know what you are thinking, but it is the truth, (see thread on pokerstarsuk update problem).

anyway there are two files detected as Trojans by bitdefender, and both are poker site communicators, party communicator and stars communicator.
1, Party communicator is Labeled as: trojan.generic.11684261
2, stars communicator is Labeled as: trojan.generic.12027972

[kraada]

We are aware of these false positives - the files coming from our server are safe. We are actively looking into what we can do to reduce false positives but some of the features that are in those files must be there in order for the fast fold HUDs to work.

[1GsD1]

Yeah, I'm fine with the false positive detections, I was just trying to help others to "see" through the problem.

it's mainly the heuristic and behavioural scanners that pick up false positives (I believe).

basically they "guess", a bit like us guessing whether an opponent is bluffing or has the nuts

Like us at the table, the scanner only has partial information, and based on that, it "guesses" and usually decides on the safest path to protect the user.

if it say's "generic", I'm not too bothered.

it is good that they do it, for the protection it gives from new or as yet unknown threats, but it can also "guess" wrong and cause a headache like this for you (the developers of poker tracker and others).

Bitdefender sent me a message stating they are looking into it, and if a false positive is found, detection will be removed in 72 hours.
so hopefully the headache won't last too long.

all the best kraada, and thank you for responding.

[kraada]

Thanks for the help and following up; we do appreciate it.

[1GsD1]

you're welcome, Thanks for poker tracker, I Appreciate it