HUD and get hands while playing its so slow

[SerGana15]

Hi! since the new version my PT4 does not showing the hud. It takes 4-5 minutes until it appears. Furthermore, it doesn't track my hands well either. I need help, I tried to go back to the previous version and the problem persists. Can you help me please?

I already did all the housekeeping and it still doesn't fix it.

[Flag_Hippo]

If you don't have a large database perform a full cache rebuild via 'Database -> Database Management -> Rebuild Cache -> Full Cache Rebuild' and see if that resolves it otherwise please send us your support bundle. To do that turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue with the HUD by playing on a table for a couple of minutes and then attach your support bundle to a Support Ticket. The support bundle is created via the 'File -> Create Support Bundle' menu option in PokerTracker 4. When that's done try creating a new database and that should may get things up and running again in the meantime:

Guide: Creating A New Database in PokerTracker 4