PokerTracker

I haven't been able to nail down the cause or steps to reproduce yet...

I have been noticing since the Merge update that some HUD items reposition themselves. Only slightly, not like they move across the screen or something, but definitely a noticeable shift from the saved location.

I have also had the HUD occasionally attach to the wrong tables. All the items are positioned correctly, but Table 1 has the Table 2 players, Table 2 has Table 3 players, etc.

I'll see if I can reliably reproduce, but I wanted to give you a heads up.

Thanks for the heads up, if you can reproduce this and get us a log file and screenshot that would be a huge help in figuring out what we can do to fix this sort of behavior.

I was able to reproduce this last night and tonight, but I can't see a consistent cause. This time (and once last night) sometimes the HUD would redraw on the wrong tables, but most of the time, the HUD just went away between hands and redrew shortly after the hand started (often with the players rotated like the first hand before preferred seating is handled). Then disappeared again at the end of the hand. I captured logs. I can see some errors in there that relate to some custom stats/columns I have. However, restarting Merge and PT4 fixes this. So there is something triggering this, plus I never had this problem on Merge 5.0. I'll submit a ticket and keep trying to see what triggers this.

Thanks - we'll get back to you via your ticket.

Every since the update i've been having problems as well. Names would be on the wrong player and for some reason the hud won't show up for some tables. Like it will attach to 2 tables but not the rest of the tables i have up. Say if i'm running 6 tables it only will attach to the 1st 2 i loaded up.

Are you running our latest PT4 beta?

kraada wrote:Are you running our latest PT4 beta?

.21? Unless there is a new one?

Do you use any table-management applications or scripts?
If so, try running without those and see if it makes any difference?

Please restart PT4 and reproduce the problem at as few tables as possible.
Take screenshots to illustrate the problem and attach them to a Support Ticket along with the hand history files and the PokerTracker4.log file from C:\Users\yourname\AppData\Local\PokerTracker 4\ (which you can access from the PT4 File menu).

WhiteRider wrote:Do you use any table-management applications or scripts?
If so, try running without those and see if it makes any difference?

Please restart PT4 and reproduce the problem at as few tables as possible.
Take screenshots to illustrate the problem and attach them to a Support Ticket along with the hand history files and the PokerTracker4.log file from C:\Users\yourname\AppData\Local\PokerTracker 4\ (which you can access from the PT4 File menu).

Nope sure don't use any scripts. My problem only is with cash tables. I can load multiple sng tables and the hud attaches just find. But cash tables, only will consistently work with just 1 cash table. If you load 2 or more it will fail to read.

I'll go ahead and try to get a screen shot in a support ticket.

Thanks - we'll get back to you via your ticket.