PokerTracker

When I create a report by player, the aliases that I have created are not used in the report. Instead, each individual player is listed. How can I create a report that uses the aliases instead?

I cannot reproduce what you are describing in a default 'All Players' report - players linked to an alias are not listed individually and are grouped on a single line with the aliased player. Do you have this issue in a default 'All Players' report?

If not have what statistics have you added to your report? Try adding/removing them one at a time so you can identify which ones are creating the additional player lines.

I've recreated the report and the issue is now gone.

After building a few more reports, I believe I've found some filters that cause this issue. Filtering by Date (using the Date dropdown box) or filtering for a number of hands played such as >20k.

I cannot reproduce this with a date filter either. If you need further assistance please open a Support Ticket with your log file and an exported report:

Tutorial: Reporting A Problem

How do I get a log file?
I believe the issue I'm experiencing has to do with the order in which the Quick Filters are applied to the report. As another example, if I create a report, and pull in various stats, all of the alias players appear correctly. However, if I then add in a Quick Filter to filter for 3-10 players dealt into the hand, the alias players are then separated.

Enable logging in PokerTracker 4 via 'Configure -> Options'.

Restart PokerTracker 4 and reproduce the issue.

Select 'File -> Open User Data Folder'.

In the window that opened go into the 'Logs' folder.

Attach the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder to a Support Ticket:

Guide: How to Create & Submit a PokerTracker4.log File

Guide: Attaching Files

I can't locate this, so I may be mistaken, but I seem to recall communication that this issue was on the list of issues to be corrected. Is this true, and if so are there any updates? Thanks!

You will get notified via your support ticket (#723412) when a fix is available. You can view your previous Support Tickets and our replies at any time by signing into your PokerTracker.com account and visiting your My Account -> My Support Tickets page.

Any update on this? This is still an issue.