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still not working!

PostPosted: Thu Nov 27, 2014 6:22 am
by gaucan
i bought tabletracker at 14.11.2014 but i couldnt use it for one signle day cuz opening tables still doesnt work.
Will i atleast get refund of this month subscription?
Or should i unsubscribe? end of month is near and i wont pay another month for something that doesnt work, (for me its useless if it cant open tables )

Re: still not working!

PostPosted: Thu Nov 27, 2014 7:44 am
by WhiteRider
What site are you using? I expect PokerStars table opening to be fixed in the next version, but if you're having a problem with a different site please let us know.
If searches are working I would not expect a full refund to be available, but you can open a Support Ticket about the issue and it will go to the person in charge.

Re: still not working!

PostPosted: Thu Nov 27, 2014 4:53 pm
by gaucan
so if not full refund then atleast half refund or wut?
yes stars and yes table opening ,
i have opened ticket for week : https://www.pokertracker.com/contact/ti ... _id=159298

at first it was freezing during search , now it doesnt freeze that often, and i know opening tables is global bug which still isnt fixed..

Re: still not working!

PostPosted: Thu Nov 27, 2014 5:29 pm
by WhiteRider
I can't make that decision - your ticket will go to the person who can.