auto-notes disappearing

Discuss and learn how to use TableTracker for table selection and NoteTracker for taking automated notes.

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auto-notes disappearing

Postby Bill_Balas » Sat Aug 15, 2015 6:53 pm

Hello,

I've had several auto-notes disappearing after beeing saved (99% sure I've saved), on more than one ocasion. Considering I have an extense list of auto-notes, is there a limit in number of auto-notes Note Tracker supports or any known cause responsible for this auto-deletion phenomenon?

Thanks
Bill_Balas
 
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Re: auto-notes disappearing

Postby 4StarGen » Sat Aug 15, 2015 7:51 pm

Notes are store in a DB table which has no limits in rows... so if there is some kind of limit, it is withing PT4, but I think this is not the case, probably it is just a bug
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Re: auto-notes disappearing

Postby Bill_Balas » Sun Aug 16, 2015 3:57 am

And would you have an opinion on how should I handle this event?

thanks
Bill_Balas
 
Posts: 161
Joined: Wed Oct 22, 2014 8:57 pm

Re: auto-notes disappearing

Postby Bill_Balas » Sun Aug 16, 2015 5:33 am

To be precise, what Note Tracker did was erase all the info on 1/4 of my auto notes, while keeping the empty slots (attached .png).

thanks
Attachments
empty slots.png
Bill_Balas
 
Posts: 161
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Re: auto-notes disappearing

Postby 4StarGen » Sun Aug 16, 2015 5:40 am

Ty for the picture... well, I don't have a clue, this is clearly PT4 related.
You should submit a ticket
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Re: auto-notes disappearing

Postby kraada » Sun Aug 16, 2015 10:54 am

Definitely submit a ticket via our support system - we have no known issue like you are describing and we'll need more information to be able to figure out what is going on here for you.
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