Importing every hand ever after sesh

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Importing every hand ever after sesh

Postby FishFingers8 » Wed Aug 23, 2023 7:18 pm

Hi guys, when I stop getting hands after a sessions it imports every hand I've ever player rather than just the new ones. I have both the recommended things checked so wondering if theres a way to stop this and make it just import the new hands or is this just how it works?
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Re: Importing every hand ever after sesh

Postby Flag_Hippo » Thu Aug 24, 2023 5:51 am

That's not how it should be working. This sounds like a configuration or database issue so can you please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce the problem you described and then attach your support bundle to a Support Ticket so we can check your logs and advise you on what to do. The support bundle is created via the 'File -> Create Support Bundle' menu option in PokerTracker 4.
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