Partypoker, HUD not working on PKO tournaments

[chaulos]

Hello,

I just installed the room PMU Poker (partypoker). I configured my tracker and it's working fine on classic MTT. My problem is on PKO tournaments. The tables are detected but the HUD isn't working.

I'm on macOs Ventura with a M2 macbook pro.

Is this a known problem ? How can I solve it ?

Thanks a lot,

Charles

[Flag_Hippo]

That's a known issue with Partypoker at this time due to mismatched information between the hand history file and the table window for these tournaments and it's likely something that Partypoker will need to fix. If you want to be linked to this issue in our system please open a Support Ticket.

[chaulos]

Do they know it ? Are they working on it ? Did you report this issue to them ?

Thanks for your answer

[Flag_Hippo]

As far as I am aware it has been reported but I don't know if/when Partypoker will be addressing it. If you want to be linked to this issue in our system please open a Support Ticket.

[spacepope69]

Hello,

Has a solution to this issue been found or a fix implemented? I'm still having it and it's quite the annoyance! Thanks a bunch.

[Flag_Hippo]

I don't know if Partypoker have made any changes but if you attach your support bundle and a screenshot of the table window to a Support Ticket we can check that:

Tutorial: Reporting A Problem