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Unable to contact the registration server

PostPosted: Fri Jul 28, 2023 5:16 pm
by cdbr3799
I've been using PT4 without issues for years and then suddenly today my Mac crashed and after restarting it PT4 has been unable to verify my registration. I keep receiving the error "PokerTracker was unable to contact the registration server to confirm the activation of your product. Please try again in a few moments." when I try to register it again. No idea what to try from here to get it working again...

Re: Unable to contact the registration server

PostPosted: Fri Jul 28, 2023 6:53 pm
by Ledizia
The same thing is happening to me in Windows 11. the same issue...

this is the message i get:

Code: Select all
PokerTracker was unable to contact the registration server to confirm the activation of your product

Re: Unable to contact the registration server

PostPosted: Fri Jul 28, 2023 8:59 pm
by vinumatori
same here....

Re: Unable to contact the registration server

PostPosted: Fri Jul 28, 2023 9:12 pm
by Ledizia
Just now it has worked for me!
possibly it was a failure in the PT4 license server

Re: Unable to contact the registration server

PostPosted: Fri Jul 28, 2023 10:18 pm
by cdbr3799
Still not working for me

Re: Unable to contact the registration server

PostPosted: Sat Jul 29, 2023 12:31 am
by Armleg
Same for me

Re: Unable to contact the registration server

PostPosted: Sat Jul 29, 2023 4:08 am
by chipsnipper
Same issue for me since yesterday. Still not working.

Re: Poker Tracker for Mac ??

PostPosted: Sat Jul 29, 2023 5:15 am
by mikemilleer
hello I allways PT4 on a mac and never used the second machine; today im trying to install PT4 on a windows but is saying "PokerTracker was unable to contact the registration server to confirm the activation of your product.
Please try again in a few moments.";
can someone help?? thanks

Re: Unable to contact the registration server

PostPosted: Sat Jul 29, 2023 5:54 am
by Kuubek89
Would be cool if some admin comment on that

Re: Unable to contact the registration server

PostPosted: Sat Jul 29, 2023 7:44 am
by Flag_Hippo
This issue is currently under investigation and I'll post again when I have an update.

highfalutin