If your Full Tilt lobby is not in English please change it via 'Settings -> Global -> Language -> English' and if you are playing Zoom make sure to follow the steps
here. If you need further assistance please
enable logging, reproduce this problem and then send your log file to us in a
Support Ticket. You can access the 'Logs' folder with the log file by clicking 'File --> Show User Data Folder' in the main PokerTracker 4 window and the file we need is the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder.