Can't close PT3

Experiencing technical difficulties? Think you've found a problem with PokerTracker 3? Report it here.

Moderator: Moderators

Can't close PT3

Postby Delphi » Sat Feb 06, 2010 4:42 am

Hi,

I used beta 30.3 up to now. I can't close PT3 when I'm done playing. I get an error message: "PT3 cannot be closes while hands are imported." Of course I stopped import before. Only chance is killing PT3 via windows task manager.

Just installed beta 30.4. As with 30.3. Avira alarms me that there is an trojan "crypt"-something. This shouldn't happen either.
Delphi
 
Posts: 25
Joined: Fri May 16, 2008 8:14 am

Re: Can't close PT3

Postby tarix » Sat Feb 06, 2010 4:54 am

Delphi wrote:I used beta 30.3 up to now. I can't close PT3 when I'm done playing. I get an error message: "PT3 cannot be closes while hands are imported." Of course I stopped import before. Only chance is killing PT3 via windows task manager.


What sites are you importing from when you get this?

Delphi wrote:Just installed beta 30.4. As with 30.3. Avira alarms me that there is an trojan "crypt"-something. This shouldn't happen either.



Could you verify that you are using this version of the virus definitions? Version: 7.10.03.219
tarix
Developer
 
Posts: 3760
Joined: Tue May 20, 2008 2:49 pm

Re: Can't close PT3

Postby Delphi » Sat Feb 06, 2010 8:16 am

1) I play Full Tilt.

2) Yes, thats the virus definition version.
Delphi
 
Posts: 25
Joined: Fri May 16, 2008 8:14 am

Re: Can't close PT3

Postby tarix » Sat Feb 06, 2010 8:41 am

Delphi wrote:1) I play Full Tilt.


Can you submit a log of this problem? I've been playing nothing but Full Tilt lately and I haven't had this happen once yet.

Delphi wrote:2) Yes, thats the virus definition version.


I've sent them our files for exclusion again. Unfortunately all we can do is keep bothering them.
tarix
Developer
 
Posts: 3760
Joined: Tue May 20, 2008 2:49 pm

Re: Can't close PT3

Postby Delphi » Mon Feb 08, 2010 5:35 pm

The "can't close"-problem happened again with beta 30.4. Logfiles are attached to this ticket.
https://www.pokertracker.com/support/ti ... t_id=81843
Delphi
 
Posts: 25
Joined: Fri May 16, 2008 8:14 am

Re: Can't close PT3

Postby kraada » Mon Feb 08, 2010 6:28 pm

I thought that was fixed for Beta 30.5 - do you see that problem with Beta 30.5?
kraada
Moderator
 
Posts: 54431
Joined: Wed Mar 05, 2008 2:32 am
Location: NY

Re: Can't close PT3

Postby chicodacat » Mon Feb 08, 2010 11:23 pm

I am having the same problem with ver 30.5. you want me to submit a ticket?
chicodacat
 
Posts: 17
Joined: Fri Apr 11, 2008 1:24 pm

Re: Can't close PT3

Postby planeswalker » Tue Feb 09, 2010 1:10 am

I also have same with b30.5, importing from FTP and PS
planeswalker
 
Posts: 21
Joined: Sat Jul 19, 2008 1:24 pm

Re: Can't close PT3

Postby WhiteRider » Tue Feb 09, 2010 5:22 am

We're aware of the issue and I think the development team know what causes it - I'm expecting it to be fixed in beta 30.6.
WhiteRider
Moderator
 
Posts: 54017
Joined: Sat Jan 19, 2008 7:06 pm
Location: UK

Re: Can't close PT3

Postby BurnleyMik » Tue Feb 09, 2010 8:02 am

Experiencing the same problem. When is 30.6 expected please?
BurnleyMik
 
Posts: 6
Joined: Tue Jun 30, 2009 2:35 pm

Next

Return to Technical Support / Bug Reports [Read Only]

Who is online

Users browsing this forum: No registered users and 22 guests

cron