unable to connect to database!

[slr79]

after installing the latest version of pt3 on my new laptop, it says "unable to connect to database, please check configuration" when i try to connect.

can anyone help?

cheers!

on windows XP

[kraada]

Is PostgreSQL installed on the machine? Was it installed by PT3 or by other software?

[slr79]

yes its installed and i think it was installed with holdem manager

[kraada]

Then use the password postgrespass along with the other defaults and it should work.

[slr79]

i have already tried it along with others that i found on here and also tried disabling the password to no avail.

[kraada]

Is PostgreSQL running? Click Start --> Run type in services.msc and hit enter. Look for the postgres service in the list and see if it is started - if not, can you start it?

[slr79]

no, it wont start. it says - "could not start the psotgresql server 8.4 service on local computer.error 1069 : the service did not start due to logon failure."

[kraada]

Did you remove the postgres user or otherwise change the password for that user?

[slr79]

not that i can remember but it was a while ago when i first had trouble with it and have since had the HEM free trial.

[kraada]

I don't know everything that they do to PostgreSQL - we have had problems with their modifications in the past. Have you tried contacting their support since the problems began then?