WhiteRider wrote:You are the only one reporting these kind of problems at the moment, so your log files (along with hand history files and screenshots) would really help.
He's probably the only one playing them
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WhiteRider wrote:You are the only one reporting these kind of problems at the moment, so your log files (along with hand history files and screenshots) would really help.
zubs1aa wrote:WhiteRider wrote:You are the only one reporting these kind of problems at the moment, so your log files (along with hand history files and screenshots) would really help.
He's probably the only one playing them
kraada wrote:I'm afraid I don't see a screenshot in your post. Could you zip it up and attach it to a support ticket?
ihatepostgreSQL wrote:
well i said over a 1000 words so there is my screen shot.
i do not understand you guy do not believe me?
someone made the hud on bodog, so someone knows what they are doing, if someone is able to make a hud for bodog they do not need anything more from me other than to know there is a problem. and a few 1000 words.
kraada wrote:All you need to do is, when starting PT3, use the Logging Enabled link on your Start menu.
After you have these problems, go to this link. In the reference field, put the link to this thread so that the support technician can find your description, and click "Browse" next to Attach File. Find the C:\Program Files (x86)\PokerTracker 3\PokerTracker.log file, click Ok, then Attach. The file should show as attached. In the main text box you can just type "see thread" if you'd like - what we really need to see is these logs to figure out exactly what is going wrong in PT3 for you since this doesn't seem to be happening to anybody else. Trying to debug the software from a description alone is nearly impossible in most situations no matter how good the description is - if I myself find a bug when we're doing alpha testing, I still always give my logs to the developers, because it is the easiest way for them to see what needs to be done. For the record, I do believe you're experiencing what you say you are - but without the logs there's little more I can do.
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