Unable to contact the registration

[qvkn2260]

sorry my english is bad
i dont have pokertracker logged enabled
i dont know the version because the application cant start even in trial mode
i dont change my firewall
it works the 24th sept

[kraada]

Are you on a Mac? What version of PT3 are you using? (It should still say when PT3 start up.)

[qvkn2260]

i use windows 7
i have the message : critical error pokertracker was unable to contact the registration server ... please contact support

[qvkn2260]

in the registration error file : <?xml version="1.0" encoding="ISO-8859-1" standalone="yes"?>
<PokerTrackerLicense><Name value="CHABAS Fr
my name is Frédéric

[kraada]

Please create a support ticket with that information and PM me the ticket number and I'll make sure it gets to the person who can fix the issue for you.