HUD Not Starting

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Re: HUD Not Starting

Postby unununun4 » Tue Jan 10, 2012 10:04 am

WhiteRider wrote:Try rebooting and then running the installer. If that doesn't work drag PokerTracker from Applications to the Trash and then run the installer.


dragging the app + shortcuts to trash worked, ty.
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Re: HUD Not Starting

Postby kraada » Tue Jan 10, 2012 10:11 am

kaktus,

Make certain PokerStars is still running as Administrator - sometimes when they run updates that property can be lost.

muffinbubble,

You need 3.11.7 to fix this particular issue, please update.
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Re: HUD Not Starting

Postby muffinbubble » Tue Jan 10, 2012 10:33 am

kraada wrote:kaktus,

Make certain PokerStars is still running as Administrator - sometimes when they run updates that property can be lost.

muffinbubble,

You need 3.11.7 to fix this particular issue, please update.


Just confirming this did fix the issue with the most recent PS update.
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Re: HUD Not Starting

Postby kaktus123 » Tue Jan 10, 2012 11:02 am

thanks for replying but I do not understand "PokerStars is still running as Administrator"

Where I can check this?
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Re: HUD Not Starting

Postby kraada » Tue Jan 10, 2012 12:46 pm

Close PokerStars and then open it by right clicking the icon and clicking Run as Administrator and see if things work better for you then.
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Re: HUD Not Starting

Postby kaktus123 » Tue Jan 10, 2012 2:05 pm

ok i will try thanks
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Re: HUD Not Starting

Postby krdnas7777 » Tue Jan 10, 2012 7:28 pm

I've downloaded and installed the v3.11.7, then restarted the computer.

I've checked my firewall, and restarted again.

I've opened the PT3 and the HUD still doesn't work!!!

What else can I do??
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Re: HUD Not Starting

Postby bwanawanadoobie » Tue Jan 10, 2012 8:44 pm

I have downloaded the new version and my Hud now works but will only start working after I have played a few hands. Is this something new? It used to show players stats if I just watched the table but now I have to play in order for the Hud to appear.
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Re: HUD Not Starting

Postby WhiteRider » Wed Jan 11, 2012 4:04 am

The PokerStars change also affected the memory grabber so observed hands are no longer being imported and the HUD won't appear until the first played hand is imported. We will have a fix out for this soon.
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