PT4 intall / Unable to connect...

[Tuuli75]

Hi,

I just installed PT4 (had PT3 before) but when trying to start it, I keep getting error message:

"Unable to connect to this database. Please check the configuration."

I have rebooted and tried both "dbpass" and "postgrespass" as passwords - no change. Please advice.

[kraada]

Is PostgreSQL installed on your machine? Can you still see your data in PT3 normally?

[Tuuli75]

Is PostgreSQL installed on your machine? Can you still see your data in PT3 normally?

Yes, PT3 opens normally and I can see my history.

[WhiteRider]

In Windows Explorer (My Computer) go to:
C:\Program Files (x86)\PokerTracker 3\Data\Config

Open the file "PokerTracker.cfg" in Notepad and find the section called [Database]. You will be able to see the PostgreSQL password there - use the same password in PT4.

If that doesn't work, you can remove the need for PostgreSQL passwords: How To: Remove PostgreSQL Password.

[Wardrums]

I am having this exact same problem...I just upgraded to PT4 from PT3 and i decided to delete my old PostgreSQL 8.3 and download (thru the link on your site) the 8.4 version. After i paid for my upgrade of PT4 i tried to use it and got the same error message as the OP. I dont care about my database of hand history since they are years old, so if i have to delete any and everything thats fine...i just want to be able to use my new PT4 as soon as possible...

Configure PostgreSQL Server
Server:localhost
Database User:postgres
Port:5432
Password:dbpass

when i click Connect
the error message reads: Unable to connect to this database. Please check the configuration.

[kraada]

Try the password postgrespass or the password svcPASS83 and one of those might work.

[Wardrums]

Tried the different passwords still didnt work. When i click Cancel this message pops up: Are you sure you want to cancel? PokerTracker won't be able to operate without PostgreSQL installed and configured.

Then i click Yes and this message pops up:

PokerTracker cannot operate without PostgreSQL.

[kraada]

Click Start type services.msc and click on it when it appears. Is the PostgreSQL service in the box that appears listed as running? If not, can you start it?

[Wardrums]

I was actually able to get everything running smoothly by deleting EVERYTHING including PT3. Now if i could only move my HUD on the table so i can actually see peoples SN and chip counts...No right click drag n drop feature on PT4???

[WhiteRider]

Hold the control key down while you drag, or you can "unlock" the Hud via the PT-icon menu so that you can just drag normally (then lock&save when you're done).