Probs with 4.04 stable and Pokerstars.eu

[StevenM]

I am sorry Steven, but I am not going to use default HUD, I've got mine that is up to my needs and for me the solution for time being is using version 4.02.1.

If I can help somehow, test something do anything- let me know, but I need to play my game.

Best regards.

You don't need to apologize, we understand, but be aware that in your case the evidence so far points to a problem between your HUD and your database, not PokerTracker. We cannot solve your specific issue without your cooperation, but thats ok, it is purely up to you.

BillGatesIII & trylobit :

All of the evidence you have provided in this thread leads to a problem in your HUD profile. Our developers continue to look at your issue in greater detail, but for the time we should proceed assuming that the problem is in your setup specifically.

But why is the Default HUD also not working?

It should work if you follow the instructions precisely, you must start with a new database and reset the default HUD to make sure any accidental modifications are removed from the profile. There are only a small number of people who have reported this issue, so far each log we receive points to the same source - their HUD profile. By performing these instructions, it helps us to eliminate all sources of potential problems by resetting your work environment. Its a small price to pay to get back up and working again, yes? Good luck!

[trylobit]

Steven, I want to cooperate and get it fixed. But asking me to stop playing with my HUD and use the default HUD is asking me to stop play poker.
I can't play without my stats. So what am I to do?

[PJs Ronin]

Steven, I want to cooperate and get it fixed. But asking me to stop playing with my HUD and use the default HUD is asking me to stop play poker.
I can't play without my stats. So what am I to do?

I would suggest you do as asked. I'm guessing Steven is trying to establish a 'baseline' that works and then pull in your specific settings until something cracks. Then the developers would have a target area to bomb instead of carpeting the entire program. I don't think Steven wants you to swap to the default HUD forevermore, just enough time to rule out some possibilities. I would guess, 10-15 minutes?

[WhiteRider]

Ronin is right - we don't want to stop you using your Hud altogether, but we need to establish what is causing your problem. You can test the default Hud on a single table for a few hands to see if that works better and let us know. If that works OK then we know that we need to look at your Hud; if not then the problem is somewhere else. This is just a step in resolving your problem, but a necessary step since we can't reproduce your problems.

[BillGatesIII]

FWIW.

I never went back to an older version of PT4. And my HUD did work in version 4.04; e.g. last Saturday I played for over 10 hours without any problems. It stopped working on Sunday (I just played without a HUD, had to think instead of interpreting numbers ).

Last night, when I wanted to make a screenshot for support, the HUD started working again. And I just woke up, opened some tables and the HUD is still fine.

I'm lost in this one.

[WhiteRider]

If any of you has a group displaying the "Live Win X" or "Live Winner X" stats please try adding the "Live Avg Stack" to the same group as well and let us know whether or not that fixes your problem?

[trylobit]

BillGatesIII & trylobit :

All of the evidence you have provided in this thread leads to a problem in your HUD profile. Our developers continue to look at your issue in greater detail, but for the time we should proceed assuming that the problem is in your setup specifically.

1) Please go back to 4.0.4

2) Please create a new database, and switch to this new database

3) Start importing. Test at a low stakes table. Make sure you are using the default HUD profile without any modifications, as a safety precaution you can duplicate any profile, click apply to save it, then click Options, replace current with default, and select Default. Click apply once again, and be sure to switch to this new HUD profile in your game.

This procedure should get you up and running again for the time being, while we continue to investigate. Good luck!

OK... So I will write what I did in step by step, as your instruction is 2 baby steps and 3rd step is an unclear mile jump...

1. Went back to 4.04.1
2. Created new clean database and set it as default and active.
3. I duplicated my profile.
4. I replaced my original profile with the Default one and cliced apply
5. Using default HUD profile.
6. Switching to my HUD profile.

On fresh Database seems to work well both default and my HUD profile.

For some reason I cannot upload attachments so I put files on my server, here are links:

http://stills.pl/z/inne/PokerTracker4.log
http://stills.pl/z/inne/PokerTrackerHud4.log

[BillGatesIII]

If any of you has a group displaying the "Live Win X" or "Live Winner X" stats please try adding the "Live Avg Stack" to the same group as well and let us know whether or not that fixes your problem?

I do have all these in my HUD profile.

The Live Avg Stack although is not in the Default Cash Profile.

[WhiteRider]

In my tests if you use Live Win X or Live Winner X without another live stat like Live Avg Stack then the Hud stats will not update and popups will not populate.
For me, adding Live Avg Stack or removing all Live Win/Winner stats works around the problem. I have reported this to the development team to be fixed, but in the meantime please try this workaround.
If that doesn't work for you please export your profile and attach it to your support ticket so that I can experiment with it.
Thanks.

[BillGatesIII]

In my tests if you use Live Win X or Live Winner X without another live stat like Live Avg Stack then the Hud stats will not update and popups will not populate.
For me, adding Live Avg Stack or removing all Live Win/Winner stats works around the problem. I have reported this to the development team to be fixed, but in the meantime please try this workaround.
If that doesn't work for you please export your profile and attach it to your support ticket so that I can experiment with it.
Thanks.

Ok. Thanks for figuring that out.

I play normal tables and ZOOM tables at the same time. And use the same profile for ZOOM tables. On ZOOM, Table Groups are not displayed (which is logical). Could that be of any influence?