PT4 Tournament Statistics not Showing

[s4ooter]

i dont have any filters enabled

Since upgrading from 3 to 4, its been a huge headache.

1. All my results are in € and not $ (odd as they are all from stars) and i cant find a way to change it.

2. Wasnt recording Tourny summary results, now have changed location of where they are saved and am hoping this fixes itself.

3. Wont allow me to import prior results via CSV that i have had to request from Stars.

Have sent your support a ticket etc, but frankly its getting tiresome. Spending hrs going around and around on this, kinda frustrating.

Is there no support team that can jump on Skype and screen share to take a direct look at the issue? $100 is an expensive HUD (as thats all i have managed to get out of it so far)

Dont mean to seem rude, but its a lot of money for a lot of headaches.

[WhiteRider]

1. Check out the Currency Guide which explains how currencies work in PT4.
If you have any specific questions or concerns after that please ask.

2. PokerStars don't include any results information in their hand histories so unless you've configured their software to save tournament summaries, and PT4 to import them, then you won't get any results. If you've set that up and the summaries are being imported but your results don't work please let us know.

3. We'll get back to you via your ticket about this - we'll need to check out your audit file, just seeing your screen won't tell us why it isn't working.

[jimjo]

I too am having the problem that OP talked about. In my case, it shows everything except for the money I made on my tournament winnings. It shows 0. Now, it does have a tab on the bottom left that says EDIT TOURNAMENT RESULTS.

So, am I supposed to enter the amount of money I won in these tournaments manually? I want to know the answer to this.

I am also attaching a screen shot for Moderators to find the solution to my and obv other players problems as well.

https://gyazo.com/b60d81092cc8516357d4f2ce037b1758

[WhiteRider]

Which site do you play at? Not all sites save tournament results information.