DB empty after update

Questions and discussion about PokerTracker 4 for Windows

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DB empty after update

Postby Incentus » Sun Jan 27, 2013 1:26 pm

With the DB update post beta v4.05.07 all my hands are missing. Roll-back to beta 07 and it's all there again. The same has happened with 08, 09 and now beta 10.
In the DB management I see the full size of the DB still, but unable to retrieve any hands data. I've tried to restore backups without any success.

What am I missing here, any suggestions are welcome.
Incentus
 
Posts: 6
Joined: Mon Oct 22, 2012 12:18 pm

Re: DB empty after update

Postby Incentus » Mon Jan 28, 2013 4:22 am

Update:

issue is only visible for cash games and for statistics and reports. If I for example try an "adjust stakes" I do indeed see all my sessions and can access them, however, I can still not run any reports or view any results of the same.
Incentus
 
Posts: 6
Joined: Mon Oct 22, 2012 12:18 pm

Re: DB empty after update

Postby WhiteRider » Mon Jan 28, 2013 4:23 am

Do you have a filter enabled?
The database update after 4.05.7 changes all fast fold table stakes (Zoom, Rush, etc) to "FAST", so if you're filtering to any of those old stakes then it won't find any hands.
WhiteRider
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Re: DB empty after update

Postby Incentus » Mon Jan 28, 2013 4:26 am

there are no filters in place
Incentus
 
Posts: 6
Joined: Mon Oct 22, 2012 12:18 pm

Re: DB empty after update

Postby WhiteRider » Mon Jan 28, 2013 4:27 am

Please open a Support Ticket and report your problem so that we can check your logs. Also attach a full screenshot of the PT4 window so that we can see what you're seeing and tie it to the logs.
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Re: DB empty after update

Postby Incentus » Tue Jan 29, 2013 4:54 am

cache rebuild and re-indexing of the DB seems to have taken care of my problems. Performance is very poor compared to beta_07 but I can live with that for the time being.
Ticket closed.
Incentus
 
Posts: 6
Joined: Mon Oct 22, 2012 12:18 pm


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