TableTracker is unable to open PokerStars tables

[kraada]

Then please update your ticket accordingly and we'll look into this further for you.

[CaptSmith]

Thanks for the latest update of PokerTracker. I updated PokerTracker today. However, PokerTracker still instant crashes the PokerStars client, when launching the PokerStars client from TableTracker and then opening a table from TableTracker.

[kraada]

Please update your ticket accordingly then and we'll reopen the issue.

[CaptSmith]

Thanx. I will start PokerTracker with logging enabled, reproduce the crash, search for the log and, if found, send the log.

[kraada]

Thanks, we really appreciate it.

[CaptSmith]

I have started PokerTracker with logging enabled - and reproduced the problem with TableTracker. However, I have not been able to find the log. I searched for "log" and I looked through the file system manually. When I recieve instructions, I will send it with the trouble ticket.

[kraada]

You can find that file by clicking File --> Show User Data Folder in the main PT4 window - the file we need is the text file called PokerTracker4 that is in that folder.

[CaptSmith]

Thanx for instructions. I am sending now.

[CaptSmith]

What's the status on this problem?

[kraada]

I don't have an update on this issue for you at this time. When a fix is available you will get notification automatically as a result of your having a ticket for the issue.