Changing Player takes too long and freezes PT4 (and Windows)

Questions and discussion about PokerTracker 4 for Windows

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Changing Player takes too long and freezes PT4 (and Windows)

Postby alllala » Fri Aug 23, 2013 11:55 am

Changing the Player in PT4 takes far to long and freezes PT4 from User Input and partially slows down other programms in Windows. I think this needs some improvements.

Before you ask me about Logs. My System is running fine.
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Re: Changing Player takes too long and freezes PT4 (and Wind

Postby kraada » Fri Aug 23, 2013 12:45 pm

Without your logs, we can't see where the slowdowns are. I definitely do not see that behavior in my databases, so if you could send us your logs via a support ticket we can investigate further.
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Re: Changing Player takes too long and freezes PT4 (and Wind

Postby alllala » Mon Aug 26, 2013 5:11 pm

How long does it take for you to switch the Player in PT4.
here it is 5-15 Seconds.

Maybe this is even the normal behaviour.
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Re: Changing Player takes too long and freezes PT4 (and Wind

Postby kraada » Mon Aug 26, 2013 6:00 pm

It's going to vary depending on your database and your machine - if you feel like it's longer than it should be, please feel free to send us your logs via our support system and we'll look into it for you further.
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Re: Changing Player takes too long and freezes PT4 (and Wind

Postby alllala » Mon Aug 26, 2013 8:59 pm

kraada wrote:It's going to vary depending on your database and your machine - if you feel like it's longer than it should be, please feel free to send us your logs via our support system and we'll look into it for you further.


You are evading my question. My machine is fast.
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Re: Changing Player takes too long and freezes PT4 (and Wind

Postby WhiteRider » Tue Aug 27, 2013 3:51 am

It also depends very much on how much data you have on the player and which report you're looking at, so it's impossible to say how long it should take. I wouldn't expect it to take that long, but it could depending on the player and report. 5-15 seconds is quite a wide range too - 5 seconds seems pretty good if you have a lot of data - 15 seconds seems way too long if you have a tiny database, but either is possible given the right circumstances.
Does the new name appear in the player list quickly and then take some time for the data to appear in the report?
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Re: Changing Player takes too long and freezes PT4 (and Wind

Postby alllala » Tue Aug 27, 2013 10:05 am

Most of the time it takes longer until the Playername appears, than for the data to refresh.
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Re: Changing Player takes too long and freezes PT4 (and Wind

Postby kraada » Tue Aug 27, 2013 1:56 pm

How many players (roughly) do you have in your list?
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Re: Changing Player takes too long and freezes PT4 (and Wind

Postby alllala » Tue Aug 27, 2013 2:51 pm

kraada wrote:How many players (roughly) do you have in your list?


many.

Does this affect the Speed?
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Re: Changing Player takes too long and freezes PT4 (and Wind

Postby alllala » Tue Aug 27, 2013 3:39 pm

Thx kraada.
Reducing the List made it fast again.
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