Can't purge PS Play Money session

Experiencing technical difficulties? Think you've found a problem with PokerTracker 3? Report it here.

Moderator: Moderators

Can't purge PS Play Money session

Postby junks » Thu Jan 23, 2014 3:38 pm

I try to purge a session from a particular day P 10 PL Hi (6 Max) ... but the session remains in my database.
junks
 
Posts: 58
Joined: Sat Oct 18, 2008 5:31 pm

Re: Can't purge PS Play Money session

Postby kraada » Thu Jan 23, 2014 3:54 pm

Is this for PT3 or PT4?
kraada
Moderator
 
Posts: 54431
Joined: Wed Mar 05, 2008 2:32 am
Location: NY

Re: Can't purge PS Play Money session

Postby junks » Thu Jan 23, 2014 4:08 pm

PT3 3.14.7
junks
 
Posts: 58
Joined: Sat Oct 18, 2008 5:31 pm

Re: Can't purge PS Play Money session

Postby kraada » Thu Jan 23, 2014 5:23 pm

Please restart PT3 using the logging enabled link on your Start Menu, reproduce this problem and then report it via our support system with the log file - that will help us figure out what is going on here. You can find that file in C:\Program Files (x86)\PokerTracker 3\- the file we need is the text file called PokerTracker that is in that folder.
kraada
Moderator
 
Posts: 54431
Joined: Wed Mar 05, 2008 2:32 am
Location: NY

Re: Can't purge PS Play Money session

Postby junks » Thu Jan 23, 2014 5:49 pm

Thanks, I have created ticket with .log file
junks
 
Posts: 58
Joined: Sat Oct 18, 2008 5:31 pm

Re: Can't purge PS Play Money session

Postby junks » Wed Jan 29, 2014 3:52 pm

SOLVED

It did not purge correctly when I chose Advanced/Specific Date.

But when I chose Since 1/1/2014 it purged correctly.
junks
 
Posts: 58
Joined: Sat Oct 18, 2008 5:31 pm

Re: Can't purge PS Play Money session

Postby kraada » Wed Jan 29, 2014 4:08 pm

Thanks for following up!
kraada
Moderator
 
Posts: 54431
Joined: Wed Mar 05, 2008 2:32 am
Location: NY


Return to Technical Support / Bug Reports [Read Only]

Who is online

Users browsing this forum: No registered users and 45 guests

highfalutin