merge hud and import not working

[nickj7777]

hi, merge had an update last night and no hands are importing and the hud is not showing up. i believe they changed how the hand history is written

[WhiteRider]

Thanks for bringing this to our attention. I see the same behaviour and I have reported this to the development team.

Please open a Support Ticket and attach an example hand history file. You will need to compress the XML file before you can attach it. The more examples we get the easier it will be for the development team to fix and test this thoroughly.

Please post your ticket numbers here so that we can get the examples to the development team as fast as possible, and get you linked so that you get a notification when the fix is released.

[helmsman]

I have opened ticket #154532 and uploaded compressed hand histories from this morning.

[WhiteRider]

Great - thanks! I've linked your ticket. Please keep them coming. If someone has a tournament example that will be really useful too.

[mike_bickford]

Has there been an update or ETA? I'm experiencing the same issue this morning.

[WhiteRider]

The development team are working on it, but we only just found out. I don't yet have an ETA. Please open a ticket if you can give us an example, and to get a notification.

[IMightBluff]

Ticket ID: 154541

[Rjevskiy]

Moderator, do you need more tickets? I am having same issue and need this available

[PFunke]

I to am having the same issue. Must have changed the hand history files on update. Do you need more cash game examples?

[StrikingEagle]

I see this person is having the same problem I am.
Sorry about the duplicate post. (PT4 auto import not working...or something close)
I will follow directions that are stated here.