merge hud and import not working

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merge hud and import not working

Postby nickj7777 » Wed Jul 16, 2014 9:52 am

hi, merge had an update last night and no hands are importing and the hud is not showing up. i believe they changed how the hand history is written
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Re: merge hud and import not working

Postby WhiteRider » Wed Jul 16, 2014 11:39 am

Thanks for bringing this to our attention. I see the same behaviour and I have reported this to the development team.

Please open a Support Ticket and attach an example hand history file. You will need to compress the XML file before you can attach it. The more examples we get the easier it will be for the development team to fix and test this thoroughly.

Please post your ticket numbers here so that we can get the examples to the development team as fast as possible, and get you linked so that you get a notification when the fix is released.
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Re: merge hud and import not working

Postby helmsman » Wed Jul 16, 2014 11:48 am

I have opened ticket #154532 and uploaded compressed hand histories from this morning.
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Re: merge hud and import not working

Postby WhiteRider » Wed Jul 16, 2014 11:58 am

Great - thanks! I've linked your ticket. Please keep them coming. If someone has a tournament example that will be really useful too.
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Re: merge hud and import not working

Postby mike_bickford » Wed Jul 16, 2014 12:05 pm

Has there been an update or ETA? I'm experiencing the same issue this morning.
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Re: merge hud and import not working

Postby WhiteRider » Wed Jul 16, 2014 12:31 pm

The development team are working on it, but we only just found out. I don't yet have an ETA. Please open a ticket if you can give us an example, and to get a notification.
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Re: merge hud and import not working

Postby IMightBluff » Wed Jul 16, 2014 1:53 pm

Ticket ID: 154541
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Re: merge hud and import not working

Postby Rjevskiy » Wed Jul 16, 2014 5:22 pm

Moderator, do you need more tickets? I am having same issue and need this available
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Re: merge hud and import not working

Postby PFunke » Wed Jul 16, 2014 5:43 pm

I to am having the same issue. Must have changed the hand history files on update. Do you need more cash game examples?
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Re: merge hud and import not working

Postby StrikingEagle » Wed Jul 16, 2014 5:50 pm

I see this person is having the same problem I am.
Sorry about the duplicate post. (PT4 auto import not working...or something close)
I will follow directions that are stated here.
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