Winnings are not correct in PT4 - why????????????

[JurassicDaniel]

Hello,

I need your help. My winnings are not shown correct in PT4. As you can see in the photo (the red circle) I won about 40 € in the hand when I went all in preflop. When I check my results I can see that I won about 165 € (the amout which I shove) but villain had just 40 €. What can I do that the winnings will be shown correctly in my reports?

[kraada]

Please attach the full original hand history to a support ticket and we'll look into this further for you.

[JurassicDaniel]

I sent you support ticket --> 158933

[kraada]

Thanks we'll look into it and get back to you.

[urkan]

Same issue here.

I sent a ticket yesterday. Waiting for the reply.

[gatchanz]

same problem. PT4 is now a useless program. All sessions indicates wrong results. This needs urgent solution.

http://i.imgur.com/ZTwC9IS.jpg

[kraada]

This bug has been verified in our system and a fix is being worked on.

[JurassicDaniel]

This bug has been verified in our system and a fix is being worked on.

any news? When will be the problem solved?

[kraada]

This should be fixed in our next release though I don't have a specific ETA at this point in time.

[JurassicDaniel]

I just updated my PT4 and checked my results - nothing has changed - why??????????? Does the update consider the past and adapt the wrong amounts or is that not possible?

Thanks for your help in advance

Daniel