PT4 running bad

Questions and discussion about PokerTracker 4 for Windows

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PT4 running bad

Postby kosty27 » Sun Dec 21, 2014 6:48 am

Hello dear friends,i bought the license from PT4 small stacks and it worked ok until 2 months ago. In the moment it crashes very often give errors.No HUD may use the software only if l restart the windows .....What be done ??? Please advice if you experince this problem :( ........Thanks for answer
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Re: PT4 running bad

Postby WhiteRider » Sun Dec 21, 2014 11:41 am

Please open a Support Ticket and report your problem so that we can see what is going on and help you get things working properly.
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Re: PT4 running bad

Postby HDTPe » Sun Dec 21, 2014 8:36 pm

I just opened a ticket for something similar. I think version 4.12.1 is a little jacked. :geek:
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Re: PT4 running bad

Postby HDTPe » Sun Dec 21, 2014 8:53 pm

I just replaced 4.12.1 with the prevouis version 4.12 and everything is cream. If you can, roll it back here: http://s3-us1.ptrackupdate.com/releases ... -v4.12.exe
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Re: PT4 running bad

Postby WhiteRider » Mon Dec 22, 2014 5:03 am

We're not aware of regular crashes in v4.12.1 so if you could report your problem via a Support Ticket it will help us find out what is going on in your case. If we don't get any reports of this then the issue may remain in future versions since it doesn't seem to be affecting many people.
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Re: PT4 running bad

Postby HDTPe » Mon Dec 22, 2014 11:10 am

My issue was purely database. Thanks PT4 team for the help :spade:
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