Embedded Videos

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Embedded Videos

Postby Gabesaurus » Thu Apr 09, 2015 3:31 pm

Hi,

When I click on the (?) button to watch an embedded video, the video box comes up and a message appears within it saying “Popup Blocked”.

Any idea how to rememdy this?

tx
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Re: Embedded Videos

Postby kraada » Thu Apr 09, 2015 4:14 pm

You need to update to the most recent version of Java - this is an OS X security feature to block older versions of Java which may present security risks.
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Re: Embedded Videos

Postby Gabesaurus » Fri Apr 10, 2015 3:44 am

Updated Java and still get “Blocked Pop Up” message
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Re: Embedded Videos

Postby kraada » Fri Apr 10, 2015 7:33 am

Are you running any other security software?
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Re: Embedded Videos

Postby Gabesaurus » Sun Apr 12, 2015 10:56 am

No security other than a firewall that came with Mac Air.
Also, I made a mistake saying it was ‘blocked pop up’ it’s blocked ‘plug in'
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Re: Embedded Videos

Postby WhiteRider » Sun Apr 12, 2015 12:28 pm

Please follow the steps in this guide to download the correct version of the Flash Player to play the videos.
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Re: Embedded Videos

Postby Gabesaurus » Mon Apr 13, 2015 2:53 pm

Nothing happens when I right click.
Attachments
Screen Shot 2015-04-14 at 01.47.21.png
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Re: Embedded Videos

Postby kraada » Mon Apr 13, 2015 4:38 pm

Please restart PT4 using the logging enabled link on your Start Menu, reproduce this problem and then report it via our support system with the log file - that will help us figure out what is going on here and get it fixed for you. You can find that file by clicking File --> Show User Data Folder in the main PT4 window - the file we need is the text file called PokerTracker4 that is in that folder. The log will contain the exact version of Java you have installed and we can use it to confirm everything is installed properly for you.
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