Discuss and learn how to use TableTracker for table selection and NoteTracker for taking automated notes.
Moderators: WhiteRider, kraada, Flag_Hippo, morny, Moderators
by Bill_Balas » Sat Aug 15, 2015 6:53 pm
Hello,
I've had several auto-notes disappearing after beeing saved (99% sure I've saved), on more than one ocasion. Considering I have an extense list of auto-notes, is there a limit in number of auto-notes Note Tracker supports or any known cause responsible for this auto-deletion phenomenon?
Thanks
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Bill_Balas
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by 4StarGen » Sat Aug 15, 2015 7:51 pm
Notes are store in a DB table which has no limits in rows... so if there is some kind of limit, it is withing PT4, but I think this is not the case, probably it is just a bug
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4StarGen
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by Bill_Balas » Sun Aug 16, 2015 3:57 am
And would you have an opinion on how should I handle this event?
thanks
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Bill_Balas
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by Bill_Balas » Sun Aug 16, 2015 5:33 am
To be precise, what Note Tracker did was erase all the info on 1/4 of my auto notes, while keeping the empty slots (attached .png).
thanks
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Bill_Balas
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by 4StarGen » Sun Aug 16, 2015 5:40 am
Ty for the picture... well, I don't have a clue, this is clearly PT4 related.
You should submit a ticket
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4StarGen
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by kraada » Sun Aug 16, 2015 10:54 am
Definitely submit a ticket via our
support system - we have no known issue like you are describing and we'll need more information to be able to figure out what is going on here for you.
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kraada
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