BetFair (Speed poker) import issues

[Lumpizaver]

I cannot get my speed poker HUD to work (I followed all the guides for the setup). At first I thought the issue is because I am getting an import error: Error: iPoker: Invalid date specified in hand history. BetFair stores timestamps in 24h format, so for example hand played at 19:26 gets a 8:26 pm time stamp in PT4 import. The hands get imported successfully, except for the messed up date.

However this does not seem to be the main problem, because HUD works fine at regular tables.

[Lumpizaver]

Ok I managed to fix the time stamps - the imported time stamp is correct now (I am still getting Error: iPoker: Invalid date specified in hand history though). However the HUD is still not working.

[kraada]

Please restart PT4 using the logging enabled link on your Start Menu, reproduce this problem and then report it via our support system with the log file - that will help us figure out what is going on here and get it fixed for you. You can find that file by clicking File --> Show User Data Folder in the main PT4 window - the file we need is the text file called PokerTracker4 that is in that folder.