I cannot submit ticket at support home

Discuss and learn how to use TableTracker for table selection and NoteTracker for taking automated notes.

Moderators: WhiteRider, kraada, Flag_Hippo, morny, Moderators

I cannot submit ticket at support home

Postby ystyleb » Tue Dec 20, 2016 6:50 am

I cannot submit ticket at support home and i want to cancell tabletracker
The email to my cancel order was filtered, so I did not cancel the order until I found the bill. Please cancel the order and give my money back to me, thanks.
Attachments
WX20161220-185151@2x.png
ystyleb
 
Posts: 3
Joined: Mon Nov 21, 2016 5:22 am

Re: I cannot submit ticket at support home

Postby Flag_Hippo » Tue Dec 20, 2016 10:36 am

We'd need to action that via a support ticket so close your browser, reopen it and then go to http://support.pokertracker.com/support/ticket/30 to submit that request. If that does not help try another browser.
Flag_Hippo
Moderator
 
Posts: 15174
Joined: Tue Jan 31, 2012 7:50 am

Re: I cannot submit ticket at support home

Postby ystyleb » Tue Dec 20, 2016 12:47 pm

i have tried chrome ie...but it doesn't work!! still 403
ystyleb
 
Posts: 3
Joined: Mon Nov 21, 2016 5:22 am

Re: I cannot submit ticket at support home

Postby APerfect10 » Tue Dec 20, 2016 8:28 pm

Go to https://support.pokertracker.com. Click "PokerTracker 4" and then click 'Contact Support'. Choose the category and you still get that same message? You may need to be logged into your PokerTracker.com account before you can access that page.

-Derek
APerfect10
Site Admin
 
Posts: 4463
Joined: Sat Dec 08, 2007 6:03 pm

Re: I cannot submit ticket at support home

Postby ystyleb » Tue Dec 20, 2016 8:34 pm

APerfect10 wrote:Go to https://support.pokertracker.com. Click "PokerTracker 4" and then click 'Contact Support'. Choose the category and you still get that same message? You may need to be logged into your PokerTracker.com account before you can access that page.

-Derek

yes , i still get the same message~! i have logged into my account before i accessed that page
Attachments
QQ浏览器截屏未命名.png
QQ浏览器截屏未命名.png (2.99 KiB) Viewed 2903 times
ystyleb
 
Posts: 3
Joined: Mon Nov 21, 2016 5:22 am

Re: I cannot submit ticket at support home

Postby APerfect10 » Wed Dec 21, 2016 4:48 pm

My apologies, our security software didn't like your username and thought it was a vulnerability.

It should be fixed now and you can proceed to submit your ticket.
APerfect10
Site Admin
 
Posts: 4463
Joined: Sat Dec 08, 2007 6:03 pm


Return to TableTracker & NoteTracker

Who is online

Users browsing this forum: No registered users and 7 guests

cron