Bug in PT4

A special forum dedicated to our PT4 for Mac OS X users

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Bug in PT4

Postby Reappoker » Wed Apr 26, 2017 10:30 am

Hi!

Just downloaded PT4 for my mac. I have the latest update for OS. I'm experiencing a bug in PT4. When I analyze hands the app sometimes just doesnt let me click anywhere anymore. I can't do anything but to force it to close and then restart. And then when I try to go back to the hand where I was, it often does it again.

Thanks for the help!
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Re: Bug in PT4

Postby Flag_Hippo » Thu Apr 27, 2017 7:16 am

Please reboot then press/hold the "Alt/Option" key while starting PokerTracker 4 to enable logging, reproduce this problem and then report it via our support system with the log file. Once you do hit the problem make sure to not restart PokerTracker 4 until you've sent the log - if you do PokerTracker 4 will start a new log file meaning we may lose the one with the information we'd like to see. You can open the user data folder (File -> Open User Data folder) containing the log file before PokerTracker 4 freezes, leave that window open and attach the log file from that window after the trouble occurs.
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