Same reg issue as everyone else, no progress

Experiencing technical difficulties? Think you've found a problem with PokerAce Hud? Report it here.

Moderator: Moderators

Same reg issue as everyone else, no progress

Postby Zophar » Thu Jul 03, 2008 8:36 pm

As with several other people on here, I keep getting the same error message, confirm date, etc. My PAHUD has reverted back to trial mode. For the past month it's been working fine. I ordered a new reg code and it still doesn't work. When purchasing the product, was it a monthly fee? I was under the impression that it was a one time pruchase price.

TBH, i've been really disappointed in the responses I've read up to this point regarding this problem and how to resolve it.
Zophar
 
Posts: 11
Joined: Wed Jun 04, 2008 8:58 pm

Re: Same reg issue as everyone else, no progress

Postby tarix » Thu Jul 03, 2008 11:24 pm

Zophar wrote:TBH, i've been really disappointed in the responses I've read up to this point regarding this problem and how to resolve it.


Are you saying that no one has replied to your support ticket? I find that hard to believe.
tarix
Developer
 
Posts: 3760
Joined: Tue May 20, 2008 2:49 pm

Re: Same reg issue as everyone else, no progress

Postby Zophar » Fri Jul 04, 2008 12:19 am

tarix wrote:
Zophar wrote:TBH, i've been really disappointed in the responses I've read up to this point regarding this problem and how to resolve it.


Are you saying that no one has replied to your support ticket? I find that hard to believe.


I was actually referring to the responses that I saw to each of the posts regarding it here.

But no, I have not received a reply to my support ticket either.
Zophar
 
Posts: 11
Joined: Wed Jun 04, 2008 8:58 pm

Re: Same reg issue as everyone else, no progress

Postby WhiteRider » Fri Jul 04, 2008 4:49 am

You can request another code if your original one is not working: Registration Issues - Need Registration Code
WhiteRider
Moderator
 
Posts: 54017
Joined: Sat Jan 19, 2008 7:06 pm
Location: UK

Re: Same reg issue as everyone else, no progress

Postby Zophar » Fri Jul 04, 2008 12:05 pm

WhiteRider wrote:You can request another code if your original one is not working: Registration Issues - Need Registration Code


Yeah, I tried that. It sent me the same code. I heard back from support, they basically said the same thing and gave me the same link. Firewall was turned off, Pahud was restarted, reg code pasted, same response. Unfortunately, what should've worked, didn't. Waiting to here back again. I'm concerned that because you can't actually reply back to a support email, I will get the same response from the next(IDK how many times that's happened with diff. online supports). I attached the original support ticket for reference, hopefully it is referred to.
Zophar
 
Posts: 11
Joined: Wed Jun 04, 2008 8:58 pm

Re: Same reg issue as everyone else, no progress

Postby Zophar » Fri Jul 04, 2008 12:31 pm

I went ahead and created a log of my of my attempts and sent them to support, so hopefully they can determine something from that.
Zophar
 
Posts: 11
Joined: Wed Jun 04, 2008 8:58 pm

Re: Same reg issue as everyone else, no progress

Postby chubtoad » Fri Jul 04, 2008 1:57 pm

heh

exactly the same here.
Initial good response , but I`m only one step ahead of you, I sent log file , next response was
"Did you really buy this product we cannot find you in our system, but I may be youre stil in it as I dont have acces to all of it"
Off course I paid for it I am registered for 1 month, so I Sent original mail with reg, key.
No response yet.

Suck , as I tried reinstall so my settings are poof

/chub
chubtoad
 
Posts: 5
Joined: Thu Jul 03, 2008 12:52 pm

Re: Same reg issue as everyone else, no progress

Postby Zophar » Fri Jul 04, 2008 2:26 pm

chubtoad wrote:
Suck , as I tried reinstall so my settings are poof

/chub

Yeah i made the same mistake. PKRmanager is sounding more and more enticing at this point.
Zophar
 
Posts: 11
Joined: Wed Jun 04, 2008 8:58 pm

Re: Same reg issue as everyone else, no progress

Postby Zophar » Sat Jul 05, 2008 6:57 pm

Heading into night 3 without PAHUD. Support has had the log for over 24 hours, hopefully they get to it soon. :|
Zophar
 
Posts: 11
Joined: Wed Jun 04, 2008 8:58 pm

Re: Same reg issue as everyone else, no progress

Postby chuckhasaproblem » Sun Jul 06, 2008 12:17 am

No response from support despite a post and a ticket. Is there another HUD product that works with PT out there? This is really not a nice thing to do to paying customers.

Thanks,
Chuck
chuckhasaproblem
 
Posts: 3
Joined: Sat Jul 05, 2008 1:35 am

Next

Return to Technical Support

Who is online

Users browsing this forum: No registered users and 23 guests

cron
highfalutin