Crashing Frequently wasting too much time

[The Big Jelly]

Hi Support,

I am having lots of problems with the latest build 3 crashing and getting jammed up. I have reported this problem in a previous post and you have told me how to fix this jamming up problem by going to the hand history folder and deleting any files left in there before starting PT3 up.

I cant seem to fix it any longer. So far I have tried reinstalling, defragmenting, tuning the hard drive, running the housekeeping trying different performance settings. I have been able to get by up until now but things have got worse.

I normally run 16 tables on full tilt for table selection. The hand history window normally shows the hand histories for each table as a hand is completed but now it seems to want to group the hand histories for each table in groups of say 20 and say 30 minutes after the tables are all closed the hand history details are still emerging into the window. The stats on the tables are sometimes for the wrong tables and some tables wont show any stats.

I've tried doing the usual clearing the hand history folder and starting again but the same problem is happening each time I start up. I have a good high performance computer and did not have problems with the last version. I am wasting so much time trying to keep restarting and messing around and now I cant use the thing. I notice from this forum other people are having similar freezing up problems so I think your stable version needs to be stabilized again.

Any suggestions please for me to fix this?

Many thanks

[The Big Jelly]

Hi Support,

I am having lots of problems with the latest build 3 crashing and getting jammed up. I have reported this problem in a previous post and you have told me how to fix this jamming up problem by going to the hand history folder and deleting any files left in there before starting PT3 up.

I cant seem to fix it any longer. So far I have tried reinstalling, defragmenting, tuning the hard drive, running the housekeeping trying different performance settings. I have been able to get by up until now but things have got worse.

I normally run 16 tables on full tilt for table selection. The hand history window normally shows the hand histories for each table as a hand is completed but now it seems to want to group the hand histories for each table in groups of say 20 and say 30 minutes after the tables are all closed the hand history details are still emerging into the window. The stats on the tables are sometimes for the wrong tables and some tables wont show any stats. Everything is very laggy also

rted (#8402945300) from Drury (6 max)
2008/10/08 20:26:38: Full Tilt: Hand Imported (#8402947343) from Drury (6 max)
2008/10/08 20:26:42: Full Tilt: Hand Imported (#8402960172) from Drury (6 max)
2008/10/08 20:26:51: Full Tilt: Hand Imported (#8402966705) from Drury (6 max)
2008/10/08 20:27:03: Full Tilt: Hand Imported (#8402971655) from Drury (6 max)
2008/10/08 20:27:25: Full Tilt: Hand Imported (#8402978878) from Drury (6 max)
2008/10/08 20:27:51: Full Tilt: Hand Imported (#8402985249) from Drury (6 max)
2008/10/08 20:28:05: Full Tilt: Hand Imported (#8402991774) from Drury (6 max)
2008/10/08 20:28:18: Full Tilt: Hand Imported (#8402994868) from Drury (6 max)
2008/10/08 20:28:33: Full Tilt: Hand Imported (#8402999800) from Drury (6 max)
2008/10/08 20:28:38: Full Tilt: Hand Imported (#8403003926) from Drury (6 max)
2008/10/08 20:28:47: Full Tilt: Hand Imported (#8403010374) from Drury (6 max)
2008/10/08 20:29:00: Full Tilt: Hand Imported (#8403013630) from Drury (6 max)
2008/10/08 20:29:13: Full Tilt: Hand Imported (#8403026236) from Drury (6 max)
2008/10/08 20:29:21: Full Tilt: Hand Imported (#8403031071) from Drury (6 max)
2008/10/08 20:29:36: Full Tilt: Hand Imported (#8403035617) from Drury (6 max)
2008/10/08 20:29:41: Full Tilt: Hand Imported (#8403039623) from Drury (6 max)
2008/10/08 20:29:53: Full Tilt: Hand Imported (#8403043528) from Drury (6 max)
2008/10/08 20:30:07: Full Tilt: Hand Imported (#8403048529) from Drury (6 max)
2008/10/08 20:30:16: Full Tilt: Hand Imported (#8403057759) from Drury (6 max)
2008/10/08 20:30:25: Full Tilt: Hand Imported (#8403067031) from Drury (6 max) this with 10 tables running

I've tried doing the usual clearing the hand history folder and starting again but the same problem is happening each time I start up. I have a good high performance computer and did not have problems with the last version. I am wasting so much time trying to keep restarting and messing around and now I cant use the thing. I notice from this forum other people are having similar freezing up problems so I think your stable version needs to be stabilized again.

Any suggestions please for me to fix this?

Many thanks

[WhiteRider]

Do you still see this 'grouping' behaviour if you have a single table open? What about 2 or 3, or ...?
IF you do, Please enable logging, reproduce the problem by playing a few hands on a single table and submit your PokerTracker.log and PokerTrackerHUD.log files (zip/compress them first, call it logs.zip) to the Support system , and link to this thread in the reference field of the ticket so that we can investigate.
Or with as few tables as possible.

[The Big Jelly]

Got going again after doing housekeeping again which takes 3 hours.

The grouping does not occur with only a few tables running. It seems to start happening with more than 10 tables running. If I do see it happening with one or two tables I will enable logging etc and keep you posted.

[WhiteRider]

How fast is your computer? Do you have plenty of RAM and disk space?
Housekeeping should certainly help keep things running smoothly, and you may find these posts help too:
Performance Tuning: Hard Drives
Performance Tuning PostgreSQL