Ongame cannot find hand histories after recent update

[Msrmek]

109613

[Msrmek]

There are still some issues with tracking aswell. I just played a session of 100 hands and it was said I was down 2300$ when my opponent being up 1900$. That is not obviously possible.

[WhiteRider]

There are still some issues with tracking as well. I just played a session of 100 hands and it was said I was down 2300$ when my opponent being up 1900$. That is not obviously possible.

Have you updated to v3.11.1 Beta? There is a change to the hand history format and we had to update PT3 to work with that.

Download page
PT3 Build History / Release Notes

If you imported these hands in 3.11.0 or earlier please update, then purge and re-import the affected sessions.

If you have this error in 3.11.1 please attach the full original hand history file to a new Support ticket and post the number here so that we can investigate.

[Msrmek]

I created a new support ticket regarding to this matter.

[kraada]

Thanks we appreciate it.