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weird errors while importing

PostPosted: Sat Oct 18, 2008 4:28 pm
by koOma
Not sure if this is standard or what, but I keep getting these errors like these while importing:
2008/10/18 22:23:35: Full Tilt: Warning: Encountered cancelled hand history. (Hand #8502195210)
2008/10/18 22:23:35: Full Tilt: Warning: Unrecognized game type: Pot Limit Omaha Hi
2008/10/18 22:23:41: Full Tilt: Error: Invalid pot size/winnings for hand #8486259023 (Hand #8486259023)

also I have like 22k duplicates, and the PLO error keeps coming up even tho no PLO tables are up

Re: weird errors while importing

PostPosted: Sat Oct 18, 2008 5:42 pm
by WhiteRider
Make sure you have the 'moved processed files to' option checked on the auto import tab, and then (with Full Tilt closed) run auto import until all the counts stop increasing, then stop it - this will move all the processed files.
Then open the full tilt HandHistory folder and move any old hand history files away from here (check the <player> subfolder too).

Re: weird errors while importing

PostPosted: Sun Oct 19, 2008 5:59 am
by koOma
Ok I see what I've done here.. I've put FTP HH's into PT3/processed aswell... I imagine I can't just delete everything in here?

Re: weird errors while importing

PostPosted: Sun Oct 19, 2008 6:41 am
by WhiteRider
Once the hands have been imported into PT3 (as long as you have the 'store hand history text' option checked) you don't *need* to keep the processed hand history files, but they will zip up very small so you should really keep them as a backup. Make sure that the 'processed' folder is not a subfolder of any of your hand history folders - it must be completely separate.

Re: weird errors while importing

PostPosted: Sun Oct 19, 2008 7:45 am
by koOma
ok koO, thx for help. I'm having serious issues with HUD now, it's importing fine but HUD suddenly stops working mid session...

Re: weird errors while importing

PostPosted: Sun Oct 19, 2008 10:51 am
by WhiteRider
What exactly do you mean? Do the stats all disappear, or stop updating, or ... ?
Are the hands still importing OK?
Do you still see the PT-icon on the table?
Check your filters on the HUD Options tab too, make sure they're not preventing stats updating.

Re: weird errors while importing

PostPosted: Sun Oct 19, 2008 1:19 pm
by koOma
Looks as if HUD crashed sort of. Suddenly stats stopped updating, I couldn't click the PT3 icon on the 1 of 4 tables there were stats.. After a restart of FTP and PT3 it seems to be working fine again, have no clue why it suddenly crashed tho.

Re: weird errors while importing

PostPosted: Sun Oct 19, 2008 5:19 pm
by WhiteRider
If you can reproduce this, Please enable logging, reproduce the problem by playing a few hands on a single table and submit your PokerTracker.log and PokerTrackerHUD.log files (zip/compress them first, call it logs.zip) to the Support system , and link to this thread in the reference field of the ticket so that we can investigate.

highfalutin