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Trouble with registration
Posted:
Thu May 15, 2008 9:12 pmby CPOner
getting the following error when attempting to register... just wondering if im the only one with this problem???
Unable to communicate with registration server. Please try again later.
Re: Trouble with registration
Posted:
Thu May 15, 2008 10:06 pmby Josh
Are you behind a proxy or some sort of firewall?
Re: Trouble with registration
Posted:
Thu May 15, 2008 10:16 pmby CPOner
no
Re: Trouble with registration
Posted:
Thu May 15, 2008 10:21 pmby Josh
Enable logging in PT3, then try again. Post the contents of the PokerTracker.log file here.
Re: Trouble with registration
Posted:
Thu May 15, 2008 10:24 pmby CPOner
no worries... i rebooted and tried again and it worked... guess i should of tried that first
Re: Trouble with registration
Posted:
Thu May 15, 2008 11:05 pmby SpartanDoug
Quick question. I'm having a problem with getting my registration code. I purchased PT3 about 30 minutes ago with my credit card, but I was never given any sort of a registration code to use the commercial release instead of the trial version. I wasn't registered with the site here until after the purchase, so maybe that has something to do with it?
I gave my email address, but I wasn't never given any code there except for a receipt number from paypal.
Am I doing something wrong?
Re: Trouble with registration
Posted:
Thu May 15, 2008 11:10 pmby Josh
We've been hit hard with all the new downloads and emails today, so our server is a bit backed up. If you don't receive your code in a couple hours, create a support ticket (you'll get a faster response that way).
Re: Trouble with registration
Posted:
Thu May 15, 2008 11:13 pmby SpartanDoug
Thanks for the response Josh. I'll wait until morning for my code then.
I'm a complete idiot with computers, so I don't even know what a support ticket is. If it comes to that, I'll have to ask for more help.
Thanks again.
Re: Trouble with registration
Posted:
Thu May 15, 2008 11:15 pmby Josh
Go here to open a support ticket:
http://pokertracker.com/supportYou should have your code by morning though.
Re: Trouble with registration
Posted:
Fri May 16, 2008 6:08 pmby SpartanDoug
Well, I still don't have my registration code and I haven't heard back from anyone in regards to my support ticket that I filled out this morning. I saw another thread where I was supposed to PM one of the admins for the code, and no response there either. I also sent a completely separate email to the support staff and again, nothing.
I'm trying hard to stay positive but can somebody please help me get this code?!? I purchased this nearly 24 hours ago and still I have no access.
Also, I can't even get into the trial version anymore (I just installed build 2).
