PokerTracker

Hello,
888 just pushed out a software update, and they seem to have done something to the hand history file format that PT3 does not like. I am getting the following error when trying to auto-import "888 Poker: Error: Unexpected beginning of hand history." Any insight as to what the issue is here?

Thanks!
Alex

They did change their software I believe. I'm not certain whether PT3 will be updated to compensate for the site breaking out import at this point. PT3's complete end of life is coming next summer, and I don't know whether the cutoff for fixing site support has passed yet.

Please restart PT4 using the logging enabled link on your Start Menu, reproduce this problem and then report it via our support system with the log file - that will help us figure out what is going on here and get it fixed for you. You can find that file by clicking File --> Show User Data Folder in the main PT4 window - the file we need is the text file called PokerTracker4 that is in that folder.