PokerTracker

... does not recognise there are hands in the database...

2008/02/03 12:44:40: Import beginning
2008/02/03 12:44:40: Converting PokerTracker v2 Database: PT3DB
2008/02/03 12:44:40: Retrieving hand count from database...
2008/02/03 12:44:40: Import complete. 0 hands in 1 file were imported. (0 errors, 0 duplicates)
2008/02/03 12:44:41:
2008/02/03 12:44:41: Clustering...
2008/02/03 12:44:42: Clustering complete.

All I get is that. The Database is over 150K hands!

Just to confirm the obvious question - does your converted DB (i.e. the PSQL one) work in PT2? Are you seeing all the hands there?

Are there PokerStars, Party, or Full Tilt hands in that PT2 database?

It's almost 100% stars hands.

Please try converting again and after you experience the problem, send us the PokerTracker.log file via the [url=http://www.pokertracker3.com/support/index.php?cat_id=3j5q]Support system[/urlj5q] so that we can troubleshoot the issue.

In the meantime, to get your hands into PT3, export them into files then manually import them into PT3.

Best regards,

Derek

[quote="APerfect10"tsg]Please try converting again and after you experience the problem, send us the PokerTracker.log file via the [url=http://www.pokertracker3.com/support/index.php?cat_id=3tsg]Support system[/urltsg] so that we can troubleshoot the issue.

In the meantime, to get your hands into PT3, export them into files then manually import them into PT3.

Best regards,

Derek[/quotetsg]

I've got it working, I had to uninstall and reinstall PT3. It has something to do with the database you are currently connected to I think. It worked when I reinstalled and straight away converted the DB to PT3. Before I fiddled with the temporary (empty) active DB.