New Install Not Tracking & NO Hud... HELP!!

[spagdawg]

HELP! I'm not super technical, but I was able to install the software and db. I fired up the software and started PokerStars. PT3 shows PS running, and the checkmark is evident in the "auto" column. The import "wheel" is spinning, but the hand counter is not incrementing, and no hud appears. PT3 is obviously not tracking the hands for the open table.

I chose a subdirectory in which to save the hand histories for PS, but that's all that looked obvious. Am I missing something? I'm running a Toshiba laptop with XP as the OS.

I haven't paid for the software yet. Is that the problem? Other softwares give you a couple weeks to try it out first before asking for the S/N. Here's why I ask:

2008/04/25 21:58:41: Auto-Import beginning
2008/04/25 21:58:41: PokerStars: Starting auto-import.
2008/04/25 21:58:41: PokerStars: Found 1 files to monitor.
2008/04/25 21:58:41: PokerStars: Loading hand history file: C:\Program Files\PokerTracker 3\Processed\License.txt

Thanks for any and all support on this. I will monitor and reply as necessary.

Spags

[sookmctourie]

Just because no one has replied as of yet... as far the liscense is concerned there is none... PT3 is a beta version no fee is required at this time. Do you have PS set to save hand histories on to your hard drive? If so... have you directed PT3 to read the hand history files from that same folder?

Art

[spagdawg]

I did not have the PS thing set up. TY...You da MAN!!!

[APerfect10]

Please read my post in this thread where I describe how to manually configure PokerTracker 3 for PokerStars. The directory that you have currently have configured is incorrect and following the steps in the linked post should resolve the issue.

Best regards,

Derek