Stopped Working

[HanoverFyst]

So I started using the Beta today and was way impressed until it stopped working when i registered for a tournament. I played cash game for about 3 hours and it tracked beautifully. Once i registered for the tournament I the import box said:

2008/05/01 21:05:24: Auto-Import beginning
2008/05/01 21:05:24: Full Tilt: Starting auto-import.
2008/05/01 21:05:24: Full Tilt: Found 0 files to monitor.

...and never tracked again. The data for the tournament never showed up. Is this supposed to show as the tournament progresses or once completed?

I received the same message as above when I returned to cash game. It seems like great software...any info is greatly appreciated.

[Josh]

Download beta 10. If you have the same problem, attach the PokerTracker.log file in the main directory to a support ticket. Be sure to reference this thread.

[HanoverFyst]

downloaded v10 and get the same thing. i do not see a poker tracker.log file in the directory. There is a logs folder with 2 files in it, autoimport and postgreSQL. Am i missing something?

Thanks for the help

[Josh]

Go back one directory. This file is not in the "Logs" directory.

[HanoverFyst]

is it the text doc in the main pokertracker3 dir? i am not finding anything called pokertracker.log

[feint06]

is it the text doc in the main pokertracker3 dir? i am not finding anything called pokertracker.log

In my directory, it is C:\Program Files\PokerTracker 3\PokerTracker -- not the 8MB application file, but a 1.5-3MB log file (it only says "LOG" when I hover the cursor over it)

[Josh]

Yes, it's a text file. You have Windows configured to hide extensions, so you can't see the ".log"