HUD stopped working, Help

[Built-byTilt]

My HUD will not open any more I've bought PT4 and have been using it over a month. Just today I opened it and nothing happened. When I tried again it said that it was unable to open as there was already a version running. If it matters, I use a PC. Can't figure out what's going on, any suggestions on how to fix this would be greatly appreciated.

[kraada]

What site are you playing at?

[Built-byTilt]

Pokerstars

[kraada]

Did you change any settings? Did you start Getting Hands While Playing before you started playing?

[Built-byTilt]

I was using it without any problems for over a month. I did not change any settings on my computer or on PT4. I did start getting hands before I started playing once. If I remember correctly I was playing an MTT, busted, and then loaded up another one 10 minutes later. I don't think I stopped getting hands from the previous MTT. Could the problem be caused from this?

[kraada]

That won't matter. Please restart PT4 using the logging enabled link on your Start Menu, reproduce this problem and then report it via our support system with the log file - that will help us figure out what is going on here and get it fixed for you. You can find that file by clicking File --> Show User Data Folder in the main PT4 window - the file we need is the text file called PokerTracker4 that is in that folder. Once we have your logs we'll be in a much better situation to figure out what is going on in this case for you.