Installed Beta 5 over Beta 4, Can't find Database

Experiencing technical difficulties? Think you've found a problem with PokerTracker 3? Report it here.

Moderator: Moderators

Installed Beta 5 over Beta 4, Can't find Database

Postby LD Lotty » Wed Feb 27, 2008 11:22 pm

Logged onto Poker Tracker today and received message that version had expired, download new version. Went to site and downloaded Beta 5. When I then opened Poker Tracker, its says Beta 5, but I get error messages. Went to Start > Programs > Post SQRL > Stop Service, then Start > Programs > Post SQRL > Start Service. Now message says "Connection Lost to Database: PT3 Beta DB1"

Everything WAS working fine. What happend when I downloaded new Beta version?

Help !!

Thanks in advance,

Larry
LD Lotty
 
Posts: 7
Joined: Sat Feb 16, 2008 1:03 am

Re: Installed Beta 5 over Beta 4, Can't find Database

Postby APerfect10 » Thu Feb 28, 2008 2:36 am

If you hit CTRL-ALT-DELETE and open your task manager, do you see several "postgres.exe" processes under the "Process" tab?

Best regards,

Derek
APerfect10
Site Admin
 
Posts: 4466
Joined: Sat Dec 08, 2007 6:03 pm

Re: Installed Beta 5 over Beta 4, Can't find Database

Postby LD Lotty » Thu Feb 28, 2008 10:06 am

Yes. I see 3 different ones. Now what?

Thanks,

Larry
LD Lotty
 
Posts: 7
Joined: Sat Feb 16, 2008 1:03 am

Re: Installed Beta 5 over Beta 4, Can't find Database

Postby APerfect10 » Thu Feb 28, 2008 1:43 pm

Please send me your PokerTracker.log file (located in your main PokerTracker 3 directory) and your latest PostgreSQL log file which will be located in Program Files/PostgreSQL/<version>/data/pg_log. Send them to me via the [url=http://www.pokertracker3.com/support/ben]Support system[/urlben] so that I can troubleshoot the issue.

Best regards,

Derek
APerfect10
Site Admin
 
Posts: 4466
Joined: Sat Dec 08, 2007 6:03 pm


Return to Technical Support / Bug Reports [Read Only]

Who is online

Users browsing this forum: Google [Bot] and 35 guests

cron