Pokertracker keeps quitting

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Pokertracker keeps quitting

Postby mpk1985 » Mon Aug 09, 2010 3:42 am

I keep trying to run PT3 for mac but every time I start auto import the program quits. I've already tried re-installing, what should I do?
mpk1985
 
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Joined: Sat Apr 26, 2008 10:54 pm

Re: Pokertracker keeps quitting

Postby mpk1985 » Mon Aug 09, 2010 4:07 am

Here are the details from the "pt3 quit unexpectedly" message


Process: PokerTracker [3062]
Path: /Applications/PokerTracker.app/Contents/MacOS/PokerTracker
Identifier: com.pokertracker.pokertracker3
Version: ??? (3.0)
Code Type: X86 (Native)
Parent Process: launchd [91]

Date/Time: 2010-08-09 02:05:23.319 -0600
OS Version: Mac OS X 10.6.4 (10F569)
Report Version: 6

Interval Since Last Report: 38767 sec
Crashes Since Last Report: 7
Per-App Interval Since Last Report: 75207 sec
Per-App Crashes Since Last Report: 6
Anonymous UUID: C32C9AC0-259C-4304-AEA2-F244EE156493

Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
mpk1985
 
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Re: Pokertracker keeps quitting

Postby kraada » Mon Aug 09, 2010 9:07 am

Are you running PT3 3.06.2 or 3.07.2?
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Re: Pokertracker keeps quitting

Postby mpk1985 » Mon Aug 09, 2010 3:41 pm

3.07.2
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Re: Pokertracker keeps quitting

Postby mpk1985 » Mon Aug 09, 2010 3:44 pm

Edit: all help that can be provided asap would be much appreciated
mpk1985
 
Posts: 65
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Re: Pokertracker keeps quitting

Postby mpk1985 » Mon Aug 09, 2010 3:55 pm

Edit: If all else fails can I DL the older version and run it? I already tried that but my HUD was messing up a bit and the EV tracker seemed to be non-existant. Sorry for all the edits but if I don't have a HUD i'm a bird without wings =( .
mpk1985
 
Posts: 65
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Re: Pokertracker keeps quitting

Postby mpk1985 » Mon Aug 09, 2010 4:04 pm

Also, If I uninstall then re-install PT3 will I loose all my data?
mpk1985
 
Posts: 65
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Re: Pokertracker keeps quitting

Postby kraada » Mon Aug 09, 2010 4:45 pm

You cannot downgrade from 3.07.2 to 3.06.2 using the same database, the database structure changed and will not be compatible.

Please report this problem so that we can make sure this gets fixed ASAP.
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Re: Pokertracker keeps quitting

Postby mpk1985 » Mon Aug 09, 2010 7:01 pm

mpk1985 wrote:Also, If I uninstall then re-install PT3 will I loose all my data?



I want to try deleting it from my comp then re-installing. Will this delete me information?
mpk1985
 
Posts: 65
Joined: Sat Apr 26, 2008 10:54 pm

Re: Pokertracker keeps quitting

Postby mpk1985 » Mon Aug 09, 2010 7:08 pm

Just tried manual import and it insta-crashed again. It appears that it's unable to handle the workload of importing hands
mpk1985
 
Posts: 65
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