Freezing!?!?!?!?

[WhiteRider]

Thanks.

[Bubbadogg1]

How long does it take to get back to me about my problem?

I am dead in the water here!!!

[WhiteRider]

You should have got an initial response to your ticket at least - how long it takes to solve will depend on how complicated the problem is.
What is your ticket number?

[Bubbadogg1]

Support Ticket #35745

[WhiteRider]

That ticket is assigned to the developers, so it will be investigated, but there are a lot of other tickets to deal with too, so you'll have to be patient I'm afraid.

[Bubbadogg1]

Look, I don't mean to be a nag, but how long is this going to take?? Are you sure someone got my ticket? Was there anything on it?

[kraada]

The ticket is currently sitting in our head developer's inbox. He looks through his tickets routinely, though he does have a bit of a backlog.

I apologize for the wait, however there is nobody more qualified to look at your issue than him, so please be patient and he should get to you soon.

[Bubbadogg1]

Still have not received any help with this issue!!

[snake_eyes]

Have a little patience please. The developers are obviously busy dealing with other issues that have been highlighted prior to yours.

[Bubbadogg1]

It's been a week and a half since I submitted my ticket. What exactly is the hang up???